Return Policy
Return Policy
All returns must be approved by the PSR. Customers may not return products unless they have received prior written authorization from the PSR; products returned without prior written authorization from the Company will be prohibited. We have a return policy in place. The return period is 0-7 days from the date of delivery. They must be returned at the customer’s expense and meet the following conditions:
• The product must be totally new. No cracks, scratches, dirty or marked, or any other signs of use, for example.
• You must return the product in its original packaging.
• Within 7 days of receiving the product, customers must request a Return Authorization from the PSR.
Which Products Are Not Eligible For Returns
- If a product is found to be dead on arrival, you have the option of having it replaced with the same product if you notify us within 24 hours of delivery and if your claim regarding the condition of the product is found to be genuine to the satisfaction of PSR or the respective Dealer in conformance with the return and replacement policies. In any case, you should dismiss any claims of physical damage caused by the products' handling.
- If a product is found to be dead on arrival, you can have it replaced with the same product if you notify us within 24 hours of delivery and your claim the about product's condition is found to be genuine to the satisfaction of PSR or the respective Dealer in conformance with the return and replacement policies. In any case, any claims of physical damage caused by the products' handling should be rejected.
- If the item has been opened, used in part, or is somehow damaged. The user is highly advised to examine the package carefully when accepting products from the delivery agent.
- Any defect or damage not covered by the company's guarantee.
- If the product has been damaged as a result of the its misuse.
Cancellation Policy
Cancellation only before shipment Within 24 hours of purchase, you can easily cancel your order. To cancel your order, send an email to order@psrbiochem.in or call to +91 8287955124 with the details of your order. Cancellation requests made after an order has been sent will be processed on an individual level.
Terms and Condition
Please take a moment to review these Terms & Conditions (“Terms”), which govern your access to and use of the Site, before using any of the many useful services that are available here. You agree to be covered by these Rules, as well as any additional terms applicable to specific programs in which you may elect to participate, by accessing or using the Site (including all content and functionality). Please do not access or use the Site if you do not agree with any of these Terms. By accessing and using our Site, you also agree to the terms of our Privacy Policy, which outlines what information we collect, how we obtain and use it, our policies for safeguarding and disclosing information, and your options.
Delivery
The products will be supplied using the methods we choose and will be completed as quickly as possible. You promise not to make any claims as a result of any delays in the delivery of the product. You will be accountable for compensating for any additional expenses incurred if you provide an incorrect address/pin code, resulting in a hazard and delivery delay. In the case of a wrong delivery or logistics error, only unused and boxed products are eligible for exchange.
Warranty
- With terms to material and workmanship faults, all products and accessories are warranted for a term specified in the respective product manual.
- In the case that the product purchased requires repair or replacement, the issue must be handled or addressed exclusively with the authorised service centre.
- Once a product has been sold, it cannot be returned or exchanged.
Billing and Payment
- To pay for any purchases you make from us, you must choose a payment method that includes cash on delivery, online, credit/debit card, etc. You confirm that every time you use the service.
- Except in the following circumstances, we or our authorised Executives are authorised to charge your selected payment method or collect such amounts due directly or through other payment means prior to delivery. Unless otherwise agreed, we or our authorised Executives are authorised to charge your selected payment method or collect such sums owing directly or through other payment means prior to delivery. In any case, you will be liable to fully compensate us for any additional charges and interest incurred as a result of any failure or excessive delay of more than 3 days in receiving credit for payments made by you via internet, credit/debit card, or other means.
- Even if your registration is cancelled or terminated, we may submit charges generated under your account for payment, and you will be responsible for such charges. Unless otherwise required by law, you agree that we may charge your payment method for all amounts payable to us without additional notice or agreement.
- You are responsible for all charges made under your account, whether made by you or someone else (including your children, family or friends).
- You must tell us of any billing issues or discrepancies within three days of the purchase date.
- If you do not notify us of any problems or differences within 5 days just after purchase date, you agree to lose your right to contest such problems or discrepancies. In any case, if such differences occur due to a default that is not in any way our fault, no claims of any kind should be entertained.
- If a product is found to be dead on arrival, you have the option of having it replaced with the same product if you notify us within 24 hours of delivery and if your claim regarding the condition of the product is found to be genuine to the satisfaction of PSR or the respective Dealer in conformance with the return and replacement policies. In any case, you should dismiss any claims of physical damage caused by the products' handling.
Contact Us
Please contact us via email at customercare@psrbiochem.in in if you have any queries about these Terms.